Legal

Refund & Return Policy

Legal Privacy Policy Refund & Returns Terms of Service
Last updated: March 2026

We want you to love everything you order from ELM Beauty. If something isn’t right, here’s how we handle it.

Retail Products

We accept returns on unopened, unused products in original packaging within 14 days of delivery. To initiate a return:

  1. Email shop@elmbeautytx.com with your order number and reason for return.
  2. We will respond within 2 business days with return instructions.
  3. Ship the item back in its original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
  4. Once we receive and inspect the return, we will issue a refund to your original payment method within 5–7 business days.

Opened or Used Products

Due to the nature of skin care and beauty products, we are unable to accept returns on opened or used items unless the product arrived damaged or you received the wrong item.

If you have a reaction or concern about a product, please contact us — we’re happy to help find a solution or connect you with Lizzie for guidance.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, please contact us within 5 days of delivery at shop@elmbeautytx.com with:

  • Your order number
  • A photo of the damaged or incorrect item
  • A brief description of the issue

We will send a replacement or issue a full refund at no cost to you.

Sale Items

Sale items are final sale and are not eligible for return or exchange unless they arrive damaged or incorrect.

Services & Appointments

Service appointments are subject to our booking cancellation policy managed through Square. Please see your booking confirmation for details, or contact us at book@elmbeautytx.com with any questions.

Exchanges

We do not process direct exchanges at this time. If you’d like a different product, please return the original item (if eligible) and place a new order.

Refund Timeline

Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method. Processing time may vary by bank or card issuer.

Questions?

We’re always happy to help. Reach us at: